![]() How can you scale your customer service over time? Not by ordering your support agents to join customer Slack channels. Slack-Intercom integration allows you to overcome the need to hop between applications, making it easier to address customer queries seamlessly and efficiently. According to one study, 43% of knowledge workers report that switching between different online tools and applications negatively affects their productivity and ability to concentrate. However, the following three appear to be at the heart of it all.Ĭontext switching can kill your team’s performance and result in inefficient workflows. There are many reasons you need to integrate your Slack Connect with Intercom. Why Do You Need to Integrate Slack With Intercom? This bi-directional integration allows companies to manage customers on Slack while their support teams remain on Intercom without switching context. Neither customer support agents nor customers are required to move platforms to interact. The Intercom integration with Thena lets you connect both Slack and Intercom applications and to synchronize conversations between these apps. Read on to learn how Thena can integrate your Slack Connect with Intercom for efficient conversational ticketing. Thanks to Intercom-Slack integration with Thena, you won't have to resort to any of these scenarios. The alternative is to ask your customers to leave Slack and ask them to use Intercom to get their queries answered. Worse, they need to be on all customer channels in order to provide the support. When using Slack for customer support, agents regularly encounter the need to switch applications. Is your entire support team using the Intercom app to handle support requests, but your customers are on Slack? We hear you.
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